Blog
Why I Drive a Rusty Truck (And Why I'm Not Emba...
I drive a rusty truck, and yes, it's embarrassing sometimes. But I'm not embarrassed enough to take on a car payment just to impress strangers. This essay explores the tradeoffs...
Why I Drive a Rusty Truck (And Why I'm Not Emba...
I drive a rusty truck, and yes, it's embarrassing sometimes. But I'm not embarrassed enough to take on a car payment just to impress strangers. This essay explores the tradeoffs...
Don't Make Your Customers Manage Your Employees
A frustrating vendor interaction taught me an important lesson about leadership: customers should never be responsible for managing, coaching, or training employees. When client relationships become strained, ownership belongs to...
Don't Make Your Customers Manage Your Employees
A frustrating vendor interaction taught me an important lesson about leadership: customers should never be responsible for managing, coaching, or training employees. When client relationships become strained, ownership belongs to...
I Took a Xanax Over a $15 Blanket
I took a Xanax over a $15 blanket. Not because I cared about the blanket, but because after three straight days of working the front desk, I was emotionally exhausted....
I Took a Xanax Over a $15 Blanket
I took a Xanax over a $15 blanket. Not because I cared about the blanket, but because after three straight days of working the front desk, I was emotionally exhausted....
The Day a Business Filing Put a Family at Risk
A local social media influencer learned the hard way that using your home address for business filings can have real world consequences. When a public dispute escalated, her home address...
The Day a Business Filing Put a Family at Risk
A local social media influencer learned the hard way that using your home address for business filings can have real world consequences. When a public dispute escalated, her home address...
My First Legitimate Three Star Review (And Why ...
I finally got my first legitimate three star review. And yes, it bothers me. But the real lesson wasn't about the review itself. It was about people pleasing, employee-created expectations,...
My First Legitimate Three Star Review (And Why ...
I finally got my first legitimate three star review. And yes, it bothers me. But the real lesson wasn't about the review itself. It was about people pleasing, employee-created expectations,...
Someone Else’s Urgency Is Not Automatically My ...
A Saturday morning message became a reminder of one of the most valuable lessons in business: someone else’s urgency does not automatically become your priority. This post explores artificial urgency,...
Someone Else’s Urgency Is Not Automatically My ...
A Saturday morning message became a reminder of one of the most valuable lessons in business: someone else’s urgency does not automatically become your priority. This post explores artificial urgency,...